FAQ

 

I HAVE REVIEWED YOUR WEBSITE AND WOULD LIKE TO RESERVE ITEMS FOR MY EVENT, NOW WHAT?

Make a list of the items and quantity you desire for your event and email us all the details including the date of the event. If you need suggestions or details regarding inventory let us know as we are happy to help. We will then confirm inventory availability for that date. A rental agreement will then be required to be completed and forwarded back to us. We require a 50% non-refundable deposit upon booking your rental order. Your final balance will be due 14 days prior to your event date.

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CAN I MAKE CHANGES TO MY ORDER ONCE I HAVE RESERVED?

Of course, we accept changes to all orders up to 14 days before your event date. All changes are subject to availability and your order total may not drop below your deposit amount.

WHAT ABOUT THE RETURN OF ITEMS AS WELL AS DAMAGED ITEMS?

All items are to be returned in the same condition they were received in. All candle-ware should have candles removed (we will take care of the wax removal as to avoid any damage), food and liquids should be removed, and batteries as well as art-kits with provided supplies should be returned as well. All pieces should be wrapped in the provided packing material they came in for proper transport.

Damaged or misplaced pieces are the responsibility of the individual who has rented the item. A fee for repairs or replacements will be charged and it based on the piece itself.

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HOW LONG IS THE RENTAL PERIOD?

Our rental pick ups and drop offs are typically scheduled a couple days prior and after the event. Special arrangements can be made on request.  Late drop offs will be charged an additional rental fee per item.

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DO YOU DELIVER?

Yes, contact us to inquire about delivery for a fee or you can pick-up and drop-off your rental items at our location in Sydney River, NS.

DO YOU HAVE A SHOP TO VIEW ITEMS?

No, not yet. Hopefully one day soon. Items can be viewed by appointment only.

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